FAQ

Got a question about the fragrances you're about to buy or the company itself? Please refer to the questions and sections below.

How to Purchase

What payment methods do you accept?

We accept Visa, American Express, MasterCard, Discover, JCB, and Diner’s Club.

How do I use a coupon?

Looking to use a coupon? Add the item to your cart and proceed to checkout. You’ll be asked to fill out your billing information on the left side. On the top right side, you can add your coupon. Once you apply the coupon, the cart total should adjust.

Shipping Questions

Where do you ship?

We ship worldwide, but please note that shipping fees and times will vary depending on location.

Regarding international shipments, please note that your local regulations regarding international shipments may prevent receipt or timely delivery (which can exceed two months) of your items. We are unable to guarantee that your package will make it through customs or that you will not be assessed any taxes/import fees by your country. That is also why we will specify “incense” to reduce theft.

If, for whatever reason, your package is returned to us in original¬†unopened condition due to your country’s local regulations, we will be happy to refund you for the item minus shipping costs. We can also reattempt shipment (plus shipping costs) if you prefer.

How soon will I get my item?

For US orders, most orders (of one bottle or less) will ship via USPS first class, which will take three to seven business days to arrive. If two or more bottles are ordered, priority mail will be used, which should take no more than three business days to arrive.

For international orders, we also use USPS which will operate with your carrier in your country. The total time for shipping can take up to six weeks.

Are returns accepted?

Fragrances are considered personal care items, and thus, are not able to be returned.

We’ll happily replace any items that appear defective or damaged for the same item as long as we are notified of the defect within 24 hours of your delivery. If an exchange must be initiated, please contact us via our website form. A member of our happiness team will get back to you and you’ll be asked to send a photo at which point we’ll be in touch with next steps.

How do I track my order?

Please go to the ORDER TRACKING link in the footer of the site to track your shipment.

That said, tracking information cannot be provided for orders shipped to regions of the world where those services are unavailable, and we are unable to re-ship packages that are lost or stolen in transit for those items.

What do I do if my package is stolen?

We are unable to reship items that have been marked as delivered by the carrier. Therefore, we ask (or beg) you to please provide a secure address. We really want you to enjoy our fragrances!

Returns

What is your return policy?

Fragrances are considered personal care items, and thus, are not able to be returned.

What do I do if my package was damaged in transit?

We’ll happily replace any items that appear defective or damaged for the same item as long as we are notified of the defect within 24 hours of your delivery. If an exchange must be initiated, please contact us via our website form. A member of our happiness team will get back to you and you’ll be asked to send a photo at which point we’ll be in touch with next steps.

Company Questions

Where are you based?

TAMAR is based all over the US. The company is headquartered in New York. We embrace a remote work culture.

Got a question we haven’t answered?