Regarding international shipments, please note that your local regulations regarding international shipments may prevent receipt or timely delivery (which can exceed two months) of your items. We are unable to guarantee that your package will make it through customs or that you will not be assessed any taxes/import fees by your country. That is also why we will specify “incense” to reduce theft.

If, for whatever reason, your package is returned to us in original unopened condition due to your country’s local regulations, we will be happy to refund you for the item minus shipping costs. We can also reattempt shipment (plus shipping costs) if you prefer.

For international orders, we also use USPS which will operate with your carrier in your country. The total time for shipping can take up to six weeks.

We’ll happily replace any items that appear defective or damaged for the same item as long as we are notified of the defect within 24 hours of your delivery. If an exchange must be initiated, please contact us via our website form. A member of our happiness team will get back to you and you’ll be asked to send a photo at which point we’ll be in touch with next steps.

When your order ships, you will receive an email with further information. But please note that tracking information cannot be provided for orders shipped to regions of the world where those services are unavailable, and we are unable to re-ship packages that are lost or stolen in transit for those items.

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